---
title: SAM Labs Replacements
description: Replacement form
---

[![SAM Labs](https://go.samlabs.com/hs-fs/hubfs/identity/SAMLabs_Main_Logo_Colour_RGB_LP.png?width=300&height=175&name=SAMLabs_Main_Logo_Colour_RGB_LP.png "SAM Labs")](https://samlabs.com/)

# SAM Labs Replacements Portal

Welcome to SAM Labs’ Warranty & Replacement Portal

If you experience issues with your blocks, SAM Labs is committed to making it right. If you find that you have received any defective blocks, we will gladly replace them with brand new replacement blocks so that your kiddos don't miss another second of valuable coding time.

 

 

### 🚨 **What’s Covered**

 

We offer replacements for blocks that are:

- **Damaged** during normal classroom use
- **Not working properly** due to a defect

To be eligible, you must either:

- Have an **active SAM Studio subscription**, or
- Have purchased your kit within the **last 12 months** from a verified SAM Labs partner

> 💡 **Please note:** We do **not** offer replacements for **lost or misplaced blocks.**

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### ❌ **Ineligible Kits**

The following kits are not eligible for replacement:

- Science Museum Kit
- Inventor Kit
- SMART Maker Kit
- SMART Classroom Kit
- Curious Cars
- Family Kit

 

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### 💬 **Need Help?**

If you're unsure or your kit was a gift, reach out to us at **support@samlabs.com**. We may ask for a receipt or proof of purchase to verify eligibility.

 

Many thanks,

The SAM Labs Team