SAM Labs Replacements Portal

If you experience issues with your blocks, SAM Labs is committed to making it right. If you find that you have received any defective blocks, we will gladly replace them with brand new replacement blocks so that your kiddos don't miss another second of valuable coding time.

 

 

🚨 What’s Covered

 

We offer replacements for blocks that are:

• Damaged during normal classroom use

• Not working properly due to a defect

To be eligible, you must either:

• Have an active SAM Studio subscription, or

• Have purchased your kit within the last 12 months from a verified SAM Labs partner

💡 Please note: We do not offer replacements for lost or misplaced blocks.

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❌ Ineligible Kits

The following kits are not eligible for replacement:

• Science Museum Kit

• Inventor Kit

• SMART Maker Kit

• SMART Classroom Kit

• Curious Cars

• Family Kit

 

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💬 Need Help?

If you're unsure or your kit was a gift, reach out to us at support@samlabs.com. We may ask for a receipt or proof of purchase to verify eligibility.